Tutti Bambini

Proyectos

Reconocimientos de la Empresa
Sovereign Furniture Range won 'highly commended' in the BANTA awards
Dirección
Tutti Bambini Unit 3 , 1000 North Circular Road
NW2 7J London
Reino Unido
+44-2083685800 www.tuttibambini.co.uk

Evaluaciones

1 star is far too generous. Cowboy company sent me proof of delivery photos and in the photo it clearly says the wrong address on the front door of the house they delivered to. Phone number doesn’t work and they take forever to respond via email. Avoid this company at all costs!!!!
Hace 3 meses
Great experience all around. We ordered the Jonah Rocking Chair & Foot Stool for our nursery. It was shipped the same day we ordered it, and arrived within a week. My husband said it was not easy to assemble, but he managed fine! It looks amazing and is very comfortable and sturdy. We're happy with our purchase.
Hace 4 meses
Appalling customer service week commencing the 31st July 2023, placed an order the beginning of the month which had arrived later on in the week, reached out to customer service on the Saturday to ask if I could return this due to no longer needing this item and having read the terms and conditions stated I was entitled to returning this within a specific time frame. Over a WHOLE week later still didn’t hear anything from anyone from the customer service team. Despite stating on their website that they reply within one working day. My partner had emailed regarding a separate concern and had heard back briefly and promptly but not myself? Rather strange and seemed like certain emails were being ignored. I then emailed a further 3 times and was awaiting a response and had to try two different emails for them. I had hoped it got resolved due to not being happy if my return time ran out due to the lack of communication or should I say NONE existent communication from this company. Whenever you ring the phone line it says that phone calls are no longer being accepted either and to email? In the nicest way possible please can someone acknowledge my concerns as it’s rather frustrating spending money on something especially items that are expensive and needing the money back but no one wants to sort it out. Not very professional either. I’d also like to add since this that I have had various excuses this week as to why my item still hasn’t been collected up until this day and that it is apparently the couriers fault! I have seen other reviews regarding items being collected to be returned also and have not been positive! If I am honest I feel like I am being fobbed off and never known a company like it! How am I being told and sent a photo of a house that was not and isn’t my address that apparently the courier went to? It looks as if it’s been taken off Google images. Disgusting. The director of this company will be getting contacted as well as trading standards following my experience. Not happy at all. Day 3 and still no collection for my item which I need to return for my refund! I’m not one that likes to leave reviews but with things like this it’s just not a good experience. I’d advise people to not order off this company if you are planning to return an item. I won’t stop until I get my money back either and my item collected!! I have been kind and removed my review due to this company stating they’d sort my issue out and asked if I could remove my review but they still have not sorted my issue, so therefore am having my say out there until my issue is sorted. JUST TO ADD: My refund eventually got sorted and received my money back in August 2023 but it took for me to leave this long review for it to be acted upon. Thank you to Nicki who eventually sorted this for me.
Hace 6 meses