Houzz wouldn't even publish this review as it's a negative experience. So here it is. What should have been a couple of weeks work has now taken 6 solid months already and still going! We had the call at the beginning promising no later than 6 weeks and the build would start in 2 to 3 months’ time. We were given an invoice to pay immediately so that ‘there would be no delays in order for them to start the drawing immediately’.
We were told to hire drainage surveyor, structural engineer, party wall surveyor, which I sorted out immediately within a week of our call as we had 11 months left on making a start to the build and had agreed that Resi would get things done between 4 to 6 weeks.
They had everything they requested from me within the first week after our call so that I ‘do not cause delays’. Yet, I heard nothing back for an entire month. When I finally started chasing 2 months later, I quickly discovered it was impossible to speak with the designer. The few times I tried to call, I was always told they were not available. When I emailed and called again to complain, call would finally be set up, and then missed. They also refuse to lead the drawing and instead demanded that the Structural Engineer must draw the whole thing first, which started to look alarmingly incompetent.
I told them the drawings must be produced by the end of month 3 for submission to the council. I received a draft finally after 3 month in stead of 6 weeks. Of course no discussions were made before then. So I got the new manhole cover right in front of the extension door, and a bunch of other mistakes through clear lacking of design considerations.
I was then informed that this was just the first draft and they could update with my feedback quickly, and together with some updated layouts which I drew out on cad for them while I waited for so long! The reality I waited for another month and nothing happened! Basically now it’s gone past 6 months and still on going, with Thames Water repeatedly disapproving their drainage proposal in the last 6 weeks. And let me be clear, the remarks from TW were not even difficult. They told Resi to straight a pipe bend and add a check point on a pipe coming from our next door neighbour to the shared sewer located in our garden. It took them two weeks to respond after Thames Water started chasing them as TW wanted to close the case. The updates were done after 3 weeks with the added points, and one pipe straightened, but now another one bent, since obviously they used a previous version of the drawing when they started doing the revision, and Thames water and I are still waiting.
1. They only really talk to you when they want you to pay.
2. There will be minimal discussion on the practically of their drawing when it comes to construction and living. Your needs are not really considered.
3. They are completely unprofessional dragging on a very basic residential building regulations drawing from a few weeks to 6 months.
Instead of starting the build with a comfortable 8 months lead time to the planning approval expiry date, I now have maximum 5 months left while it probably will take RESI another few more weeks for the revision required by Thames Water! They lost me 4 months already with unbelievable amount of frustration through the wait and lack of communication. And there is a lock down to keep everyone safe. The council told me unfortunately I would have to reapply if I can not start the foundation work with TW’s approval and within the Planning Approval Date.
I phone them first in Aug 2019, and now it’s 1st April 2020. If I had known, I should have demanded my money back with compensation after 6 weeks’s wait instead of month 7 and still waiting, possibly now in vain! In my opinion, company like this is no different to fraudsters. Their professional credentials should be reviewed and possibly struck off or only re-awarded after re-training!
Fecha del Proyecto: Septiembre 2019
Personally wouldn't touch with a barge pole again. Resi prides itself on being a fixed price practice, that can offer competitive price due to being and online architects. The flash website and friendly sales person is all very convincing at the start. However, as you get into the project you get hit with surprise extra charges, sizeable ones at that. They are also incredibly slow, virtually impossible to get hold of and the person you speak to isn't the person that prepares your drawings. Rather disorganised and never fixed the numerous errors displayed in their work.
Fecha del Proyecto: Marzo 2020